FAQ

PRICING

What is the price for a pair of 1 of 1 customs?

Pricing for private commissions vary depending on the complexity of the artwork as well as requested turnaround time. 

Can I pay a deposit at the time of order and remaining balance upon completion of customs?

We require full payment at the time your order is placed. The only instance when a deposit is applicable is when the customer requests a digital mock up prior to proceeding with the project (see more below).

Is there a return policy?

All sales are final. Due to the custom nature of all our products we cannot accept returns or exchanges.

ORDERING

Please refer to the Contact page for all ordering details.

SHIPPING

Where do you currently ship?

We ship worldwide. Pricing is based on current pricing for shipping and handling. All fees and/or customs charges will be paid by the customer.

What happens if my shoes or another item do not arrive?

Liber Studio will provide a tracking number for all shipments. Once the tracking status is updated to 'delivered” we cannot be held liable if an item is lost, damaged, or stolen. All of our products are inspected prior to shipping.  

DESIGN

How long does it take to make a pair?

Turn around time varies throughout the year. We will include the estimated turn around time in all invoices prior to proceeding with the project.

Can you do a mock-up of the custom you are going to create for me?

We can provide a digital mock-up for a non-refundable $50 fee that will be applied to the final cost of the shoes.

Can a pair of customs be worn daily?

Absolutely! Our customs are durable and great for light casual wear. However, just like all art, paint can scuff so wear at your own risk.

What if I scuff my shoes or scrape the paint?

Since this is art on a shoe, we do realize that occasionally the paint can chip or scuff. Should this occur, please email us and we will do our best to assist in any way possible. Customer will be responsible for all shipping costs.

Does it matter if my shoes have been worn a couple of times?

We require that all sneakers be in DS or near DS condition. If a shoe cannot be worked on it will be shipped back to the customer at their expense.

Does Liber Studio offer restorations?

We are not offering restorations at this time but can recommend somebody who can help.